Frequent questions

SHIPPING

See all the details about our shipping rates and delivery times.

Where do we ship?

We ship to mainland Spain, the Balearic Islands, mainland Portugal and the following European Union countries:

Germany, Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Romania and Sweden.

We do not ship to the Canary Islands, Ceuta, Melilla, the Azores, Madeira, Malta, Ireland, Cyprus or the United Kingdom.

How much does shipping cost?

When does free shipping apply?

Standard shipping to mainland Spain is free on orders of €35 or more. Express shipping costs €6.00, regardless of the order value.

Shipping to mainland Portugal is free on orders of €40 or more.

Shipping to the Balearic Islands and all other eligible European destinations is always charged, regardless of the order value.

Free shipping is applied automatically when these conditions are met. You can review the final shipping cost during checkout before confirming your order.

When will I receive my order?

• Mainland Spain · Standard: between 48 and 96 business hours.
• Mainland Spain · Express: between 24 and 48 business hours.
• Balearic Islands and mainland Portugal: between 24 and 96 business hours.
• Other eligible European Union destinations: delivery times vary depending on the destination. If you need your order by a specific date, please contact us before purchasing so that we can provide an estimated delivery time.

Our warehouse is closed on weekends and public holidays.

If your order is delayed, please contact us and we will look into it.

PAYMENT

Which payment methods can I use?

You can pay with Visa, Mastercard, American Express, Maestro and UnionPay credit or debit cards.

You can also use Shop Pay, Apple Pay and Google Pay.

The payment options available for your purchase will be displayed during checkout. Digital wallet availability may depend on your device, browser and account settings.

Is it safe to pay on the website?

Payments are processed securely through Shopify Payments and the provider associated with each payment method, using an encrypted connection.

Bahalana does not have access to your full card number or security code.

RETURNS & EXCHANGES

Exchange/return policy

If you are not satisfied with your purchase, you have 30 business days from the moment you place your order to request an exchange or refund. All products must be returned intact, unworn, with all their original labels and packaging, and adequately protected during shipment. The customer is responsible for the shipping costs generated in the return or exchange.

If it is a refund, you will receive the full amount of the items (shipping cost will not be refunded). We are not responsible for the loss of items during their return.

How do I make an exchange or a return?

Please send us an email with your name, email, order number and the items you want to return.

CONSERVATION

Washing and conservation of my socks

It is VERY IMPORTANT to remove the label without tearing it off, you have to cut the thread with scissors. Wash them inside out in cold water and no bleach to preserve the colors, avoid using the dryer and ironing.